3-5 DAYS STANDARD DELIVERY*
EASY RETURNS* WITHIN 30 DAYS
EASY PAYMENT INSTALMENTS
- Shipping and Refund
This is a stylish 25L Commuter backpack that features a convenient front zippered pocket, adjustable compression straps on the sides to help reduce wind drag. The main compartment is accessed by a large zip that is protected by a weather flap.
On the inside there is a padded organiser for a small laptop or tablet size device with an elasticated hook and loop retaining strap.
The back of the rucksack is well padded and vented to help prevent moisture build-up, and the harness features a two piece shoulder strap that conforms to the body better as well as offers better freedom of movement. There is an adjustable chest strap and a locking mechanism that needs a simple twist of the metal knob to release.
If you are ordering goods for delivery outside the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Triumph Direct has no control over additional charges in relation to customs clearance. Triumph Direct recommends that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer. Refunds of any returned order will be of items, not the services incurred.
Triumph Direct use Royal Mail for smaller items and Hermes for larger items (UK Shipping only)
Royal Mail deliveries are sent by Royal Mail 48 so will normally arrive within a maximum of 2-3 working days. If your item has not arrived within 5 working days on either service then please contact us by email email@example.com
All orders placed up until 9.00am are dispatched the same working day. Any order placed after 9.00am may not be dispatched until the next working day.
*PLEASE NOTE: FREE SHIPPING TERMS ARE FOR MOST UK MAINLAND POSTCODES, WITH THE EXCEPTION OF SOME RURAL SCOTTISH POSTCODES, SCOTTISH HIGHLANDS, NORTHERN IRELAND AND UK ISLANDS.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.